Frequently asked questions to help you buy a voucher, a gift box or an item - AUBERGE DE LA COMMANDERIE
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format, allowing you to give it right away. The lucky recipient can then book their dates at our establishment AUBERGE DE LA COMMANDERIE.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in several formulas, including the "All Inclusive" box at 595 € for two people or the "At the Heart of the Vineyard" box at 190 € for two people, allowing you to discover the Saint-Émilion region. The boxes are sent immediately in digital format, and the lucky recipient can book their dates at our establishment AUBERGE DE LA COMMANDERIE.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order on our official AUBERGE DE LA COMMANDERIE store.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
When making your purchase, you can choose to send the gift box by email, by mail, or to pick it up directly at AUBERGE DE LA COMMANDERIE. The gift box is sent immediately in digital format, allowing the recipient to book their stay dates according to their preferences. Take advantage of this flexibility to offer an unforgettable moment at our establishment AUBERGE DE LA COMMANDERIE.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be customized according to your wishes and sent immediately in digital format. Take advantage of this opportunity to make your loved ones happy with a stay at AUBERGE DE LA COMMANDERIE.
How do I create a group fund and invite people?
To create a money pool and invite friends to offer a gift box, select the dedicated option during your purchase. You can then share the money pool via email or link, and customize your gift box as you wish at AUBERGE DE LA COMMANDERIE.
How can I choose the amount for a gift card?
At AUBERGE DE LA COMMANDERIE, you can choose from several predefined gift boxes, each with a specific amount. For example, the "All Inclusive" box is 595 € for two people, while the "At the Heart of the Vineyard" box is 190 € for two people. These options allow you to select the one that best fits your budget and desires.
How can I log in to my account?
To access your account on our official store, simply enter your email address and password on the login page. If you have forgotten your password, use the reset option provided by our establishment AUBERGE DE LA COMMANDERIE.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button in our official store AUBERGE DE LA COMMANDERIE.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones so they can enjoy Auberge de la Commanderie.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the item in question. You can also empty your entire cart using the dedicated option on our AUBERGE DE LA COMMANDERIE website.
How do I purchase or give a gift box?
To offer a gift box from AUBERGE DE LA COMMANDERIE, select the box of your choice, add it to the cart and complete your order online. You can customize your box with a message for the recipient before offering it, directly from our official AUBERGE DE LA COMMANDERIE store.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our AUBERGE DE LA COMMANDERIE gift boxes allow the recipient to choose among our different experiences, such as our 'All Inclusive' box or 'At the Heart of the Vineyard', for a custom stay in Saint-Émilion.
Can I modify or cancel my order?
Modifications or cancellations to your gift box order depend on the reservation conditions of Auberge de la Commanderie. These conditions are specified at the time of purchase and ensure complete transparency about the options available.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours, at our establishment AUBERGE DE LA COMMANDERIE.
Is the gift box customer service reachable by phone?
The customer service of Auberge de la Commanderie is reachable by phone from Monday to Friday, 9 AM to 6 PM. Auberge de la Commanderie is located in the heart of the medieval city of Saint-Émilion.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access all the necessary information at our establishment AUBERGE DE LA COMMANDERIE.
Is there an online chat available for questions about gift boxes?
The online chat is available to answer your questions about gift boxes. The opening hours are indicated on the contact page of our establishment AUBERGE DE LA COMMANDERIE.
Is there a dedicated customer service for gift boxes?
Our customer service is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form, to fully enjoy your stay at Auberge de la Commanderie.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to answer your questions about the Auberge de la Commanderie gift boxes. You will find useful information about their use, validity, and much more, to fully enjoy your stay in Saint-Émilion.
Is spa access included in my gift box?
Access to the spa is not mentioned in the options included in the AUBERGE DE LA COMMANDERIE gift boxes.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as our other customers, according to the conditions of the AUBERGE DE LA COMMANDERIE establishment.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box or in the accompanying information booklet. You will find details about the proposed stays, such as the 'All Inclusive' box or the 'At the Heart of the Vineyard' box, with their specific activities and visits to Saint-Émilion. This information is also available on the Auberge de la Commanderie website.
Is parking included in my gift box?
Parking is not included in the AUBERGE DE LA COMMANDERIE gift boxes.
Is breakfast included in my gift box?
Breakfast is not included in the AUBERGE DE LA COMMANDERIE gift boxes. Please check the services included in your box to confirm the available services.
Is special attention given to the recipient of a gift box?
At Auberge de la Commanderie, we pay special attention to our guests, particularly those who enjoy our gift boxes, with tailored services for a quality stay in Saint-Émilion.
Is a welcome drink included in my gift box?
The Auberge de la Commanderie gift boxes include a welcome drink to greet you during your stay. You will thus enjoy a moment of relaxation as soon as you arrive at our establishment, Auberge de la Commanderie.
Should we bring towels to the Spa?
The towels are provided by the establishment AUBERGE DE LA COMMANDERIE.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Auberge de la Commanderie offers gift boxes suitable for different experiences, such as stays or wine tastings. Choose and customize your gift boxes directly on our website to offer an unforgettable moment to your colleagues, with Auberge de la Commanderie.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital format or paper format. The sending is immediate and you can customize each box according to your wishes, with secure payment directly to the establishment, at AUBERGE DE LA COMMANDERIE.
Do you offer preferential rates for bulk purchases?
Preferential rates are available for bulk purchases, with a customized quote based on the volume ordered at AUBERGE DE LA COMMANDERIE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
AUBERGE DE LA COMMANDERIE offers tailored solutions for corporate committees, with preferential rates and customization options, for unforgettable stays in Saint-Émilion.
How do I correct an incorrect email address for a gift box?
Updating an incorrect email address on your gift box is possible according to the conditions of the establishment AUBERGE DE LA COMMANDERIE.
How can I leave a review for my gift box?
To share your experience, log in to your customer account and leave a review. This way, you can let us know about your satisfaction after your stay at Auberge de la Commanderie.
How can I contact the store?
For any questions regarding your gift box, you can consult the terms of use on our website or directly at our establishment AUBERGE DE LA COMMANDERIE.
Is there a dress code for the gift box?
For your stay at AUBERGE DE LA COMMANDERIE, smart casual attire is recommended for the restaurant. The establishment AUBERGE DE LA COMMANDERIE favors a warm and elegant atmosphere.
From what age can I get a treatment?
The minimum age to receive a treatment is not specified for Auberge de la Commanderie. We invite you to check the specific conditions of the establishment AUBERGE DE LA COMMANDERIE.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to make a reservation at AUBERGE DE LA COMMANDERIE. The beneficiary can choose their stay dates directly with the AUBERGE DE LA COMMANDERIE establishment.
How can one access the hotel from the airport?
To access AUBERGE DE LA COMMANDERIE from the airport, you can choose to take a taxi or rent a car. The hotel is located in the heart of the medieval city of Saint-Émilion, offering a panoramic view of the monuments and vineyards.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is possible depending on the facilities of the establishment AUBERGE DE LA COMMANDERIE.
Are pets allowed in the establishment?
AUBERGE DE LA COMMANDERIE accepts pets, subject to the establishment's conditions. For a pleasant stay, it is recommended to check the terms directly with the inn.
Where can I find the menus?
The menus of AUBERGE DE LA COMMANDERIE are available on the detailed sheet of each box or directly on the establishment's website. You will find all the necessary information to discover the culinary delights offered by our establishment AUBERGE DE LA COMMANDERIE.
What are the hours of operation?
The opening hours of AUBERGE DE LA COMMANDERIE can be found directly on their official website, where you will find all the necessary information to plan your stay.
Is there parking available near the establishment?
AUBERGE DE LA COMMANDERIE is located in the heart of the medieval city of Saint-Émilion, where parking spots are usually available nearby. You can easily park to fully enjoy your stay.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from AUBERGE DE LA COMMANDERIE are sent immediately by email in digital format. This way, you can offer them without delay, and the recipient can book their stay dates directly with the AUBERGE DE LA COMMANDERIE establishment.
Is postal delivery offered?
We offer immediate postal delivery of our gift boxes in digital format. The lucky recipient can then book their dates at our establishment AUBERGE DE LA COMMANDERIE.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for stays at AUBERGE DE LA COMMANDERIE. For additional items, you can check the conditions of our establishment AUBERGE DE LA COMMANDERIE.
Is the gift box available in physical format?
You can choose between a digital or physical gift box to offer a stay at AUBERGE DE LA COMMANDERIE. The digital format is sent immediately after your purchase, while the physical format is shipped to the address of your choice. AUBERGE DE LA COMMANDERIE.
Is the box presented in a neat packaging?
Our gift boxes are presented in an elegant and careful packaging, for an unforgettable gifting experience at AUBERGE DE LA COMMANDERIE.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box at Auberge de la Commanderie. It is sent immediately by email, allowing the recipient to use it quickly.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order on our official store. The box is sent in digital format, immediately, with secure payment directly to the establishment AUBERGE DE LA COMMANDERIE.
Do you deliver gift boxes internationally?
The Auberge de la Commanderie gift boxes can be delivered internationally, with varying fees and delivery times depending on the destination. The boxes are sent in digital format, allowing flexible reservation of stay dates. AUBERGE DE LA COMMANDERIE.
What are the delivery times for gift boxes by mail?
The gift boxes from AUBERGE DE LA COMMANDERIE are sent immediately in digital format after purchase. This allows you to offer them without delay to your loved ones, who can then book their stay dates at our establishment AUBERGE DE LA COMMANDERIE.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The lucky recipient can then book their stay dates at Auberge de la Commanderie.
Is express delivery available?
The sending of your gift box is immediate in digital format. The beneficiary can then book their stay dates at AUBERGE DE LA COMMANDERIE.
How can I track my order?
You can track your order by logging into your account on our website. There, you will find all the necessary information regarding your gift box purchase. Auberge de la Commanderie guarantees personalized tracking of your order.
Can I receive my gift box by email or mail?
You can receive your AUBERGE DE LA COMMANDERIE gift box by email or by mail, depending on your preference. The box is sent immediately after your order, in digital format or by post.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is immediate, as it is sent in digital format. You can thus offer it without waiting to your loved ones, who will be able to book their stay dates at Auberge de la Commanderie.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box remains valid for a new reservation at Auberge de la Commanderie. You will thus be able to enjoy a stay in our establishment located in the heart of the medieval city of Saint-Émilion.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of your purchase. At AUBERGE DE LA COMMANDERIE, we invite you to check these details to plan your stay in our establishment located in the heart of the medieval city of Saint-Émilion.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of Auberge de la Commanderie. You can discover the Saint-Émilion region and its vineyards thanks to our discovery boxes, which include visits and tastings. Auberge de la Commanderie ensures you a quality stay in a family and panoramic setting.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the reservation conditions. AUBERGE DE LA COMMANDERIE offers discovery boxes to fully enjoy the Saint-Émilion region and its vineyards.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and conditions of the establishment. AUBERGE DE LA COMMANDERIE, located in the heart of the medieval city of Saint-Émilion, offers personalized stays to discover the region and its wines. You can adjust your reservation according to the possibilities offered by the AUBERGE DE LA COMMANDERIE.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations with a gift box depends on the booking conditions of Auberge de la Commanderie.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible depending on the availability at AUBERGE DE LA COMMANDERIE.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift certificate. However, you can use it to book a stay or an experience at Auberge de la Commanderie.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, Auberge de la Commanderie offers special gift boxes for events like Valentine's Day, Christmas, or weddings. Check out our online selection to discover the available offers and delight your loved ones with an unforgettable stay in Saint-Émilion.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or gatherings with friends. You can choose from our offers, including the "Plaisir d'offrir" box to discover the Saint-Émilion region, or the "All Inclusive" box for a complete stay at AUBERGE DE LA COMMANDERIE.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The Auberge de la Commanderie gift boxes are official and guaranteed without intermediaries, offering you the best rate directly from the AUBERGE DE LA COMMANDERIE establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in our gift boxes correspond to those of AUBERGE DE LA COMMANDERIE, with options such as all-inclusive stays, vineyard tours, and wine tastings. You can customize your gift box according to your preferences, with advantageous rates and secure payment directly with the establishment AUBERGE DE LA COMMANDERIE.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability and conditions of the establishment. Auberge de la Commanderie offers customizable gift boxes to discover the Saint-Émilion region and its vineyards.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box from AUBERGE DE LA COMMANDERIE. The payment terms are specified during purchase on our official store, directly with the establishment AUBERGE DE LA COMMANDERIE.
Is online payment secure?
Online payment on our website is fully secure to ensure the protection of your banking data, with immediate sending of your gift box in digital format. You thus benefit from the best rate directly from our establishment AUBERGE DE LA COMMANDERIE.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when placing your order directly with AUBERGE DE LA COMMANDERIE.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The gift boxes from AUBERGE DE LA COMMANDERIE are specially designed to offer a unique experience of staying or discovering our establishment located in the heart of Saint-Émilion. Each box allows you to enjoy an overnight stay, a meal, or a vineyard tour, depending on the option chosen. These boxes are exclusively available at AUBERGE DE LA COMMANDERIE.
Is it possible to pay in installments?
Payment in installments is possible according to the order conditions of AUBERGE DE LA COMMANDERIE.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You receive an immediate digital delivery, and the lucky recipient can then book their dates directly with our establishment AUBERGE DE LA COMMANDERIE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at AUBERGE DE LA COMMANDERIE.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At AUBERGE DE LA COMMANDERIE, all payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. You will find all the details of your purchases of gift boxes for Auberge de la Commanderie.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your purchase by credit card, PayPal, Apple Pay, or Google Pay. Auberge de la Commanderie offers secure and direct payment to the establishment.
Can I receive an invoice after my purchase?
After your purchase, an invoice will be sent to you by email. You can also find it in your customer account on the Auberge de la Commanderie website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. Payments are secure and processed directly by our establishment, AUBERGE DE LA COMMANDERIE.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the terms and conditions of our establishment AUBERGE DE LA COMMANDERIE.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure, and you benefit from the best rate by purchasing directly from our official store, AUBERGE DE LA COMMANDERIE.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the establishment AUBERGE DE LA COMMANDERIE.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the box for a unique touch, at AUBERGE DE LA COMMANDERIE.
Can we add options to your gift box offers?
The gift boxes from AUBERGE DE LA COMMANDERIE can be customized with options depending on availability and the specific conditions of each box.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging option when ordering online to enhance your gift set. AUBERGE DE LA COMMANDERIE offers several packaging options for an even more personalized gift.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion, whether it's a birthday, a wedding, or any other celebration. AUBERGE DE LA COMMANDERIE offers suitable gift boxes to discover the Saint-Émilion region, with options for tours and tastings. Choose the gift box that matches your desires and offer an unforgettable stay at our establishment AUBERGE DE LA COMMANDERIE.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number ready and check the purchase conditions. Refunds are possible according to the conditions specified at the time of purchase, at our establishment AUBERGE DE LA COMMANDERIE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you, subject to availability, at our establishment AUBERGE DE LA COMMANDERIE.
Can partially used gift boxes be refunded?
Partially used gift boxes from Auberge de la Commanderie cannot be refunded. The terms of use are specified at the time of purchase, at our establishment Auberge de la Commanderie.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box from AUBERGE DE LA COMMANDERIE for another of equal or greater value, according to the exchange conditions of the establishment. You can choose and customize your gift box according to your wishes, with immediate digital delivery, directly from our official AUBERGE DE LA COMMANDERIE store.
Does the right of withdrawal apply to the purchase of a gift box?
The purchase of an AUBERGE DE LA COMMANDERIE gift box does not entitle you to a right of withdrawal, as it is a non-exchangeable and non-refundable service.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the purchase conditions. At AUBERGE DE LA COMMANDERIE, these conditions are specified at the time of the gift box purchase.
What should I do if the received box is damaged or contains an error?
If your AUBERGE DE LA COMMANDERIE gift box is damaged or contains an error, please send us a photo of the box as soon as possible. We will process your request promptly according to the establishment's conditions.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box from Auberge de la Commanderie depends on the general terms and conditions of the gift box, which are available on its description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it can no longer be used. We invite you to check the establishment's conditions to find out about possible extension options at AUBERGE DE LA COMMANDERIE.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the terms of use of AUBERGE DE LA COMMANDERIE. The specific terms are detailed at the time of purchase of the box, in our establishment AUBERGE DE LA COMMANDERIE.
How can I redeem the cashback?
To use your gift box, simply book directly with Auberge de la Commanderie and provide your gift box code. The recipient can choose their stay dates and fully enjoy their experience in Saint-Émilion.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the specific conditions of Auberge de la Commanderie. You will find these detailed information on the description page of your gift box.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from AUBERGE DE LA COMMANDERIE are neither exchangeable nor refundable. They are valid for a reservation at our establishment AUBERGE DE LA COMMANDERIE.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for the AUBERGE DE LA COMMANDERIE gift boxes. Please check the available dates during your booking to fully enjoy your stay in Saint-Émilion.
Is booking with a gift box subject to availability?
The reservation with a gift box from AUBERGE DE LA COMMANDERIE is subject to the availability of the establishment. To fully enjoy your stay in our family hotel in the heart of Saint-Émilion, it is advisable to book as soon as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. You will then be able to fully enjoy your gift box at Auberge de la Commanderie.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at AUBERGE DE LA COMMANDERIE, have the number on it ready. This number is required to validate your reservation at our establishment AUBERGE DE LA COMMANDERIE.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability at AUBERGE DE LA COMMANDERIE. This family-run establishment located in the heart of Saint-Émilion offers quality stays in a peaceful setting, with a panoramic view of the monuments and vineyard. AUBERGE DE LA COMMANDERIE.
Can I use my gift box on holidays?
The use of your gift box at Auberge de la Commanderie may be possible on public holidays, but it is advisable to check the specific availabilities for these dates. Auberge de la Commanderie, located in the heart of the medieval city of Saint-Émilion, offers a quality stay with a panoramic view of the monuments and the vineyard.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of Auberge de la Commanderie. The beneficiary can book their dates with the establishment to enjoy their stay.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the AUBERGE DE LA COMMANDERIE establishment, ideally located in the heart of the medieval city of Saint-Émilion.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible at Auberge de la Commanderie, located in the heart of the medieval city of Saint-Émilion.
Can I make a reservation by email with my gift box?
Reservation by email with a gift box is possible according to the conditions specified at the time of purchase, in our establishment AUBERGE DE LA COMMANDERIE.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of Auberge de la Commanderie.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher at AUBERGE DE LA COMMANDERIE. Any additional charges or options are your responsibility. The 'All Inclusive' and 'At the Heart of the Vineyard' boxes include visits and tastings for a complete stay in Saint-Émilion.
Is my gift box personalized?
Your gift box is nominative under the name of the beneficiary indicated at the time of purchase. It is valid for a stay at Auberge de la Commanderie, located in the heart of the medieval city of Saint-Émilion, with a panoramic view of the monuments and the vineyard. This box allows you to discover the region and its world-renowned wines, with visits and tastings planned for you.
Can my gift box be used all at once?
Your gift box for AUBERGE DE LA COMMANDERIE is usable in one go, according to the establishment's conditions.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only at Auberge de la Commanderie, located in the heart of the medieval city of Saint-Émilion. It allows you to enjoy our family-run establishment with a panoramic view of the monuments and vineyard.
Is my gift box valid in only one establishment?
Your gift box is valid only at Auberge de la Commanderie in Saint-Émilion. It allows you to discover the region and its vineyards, with planned visits and tastings for a quality stay.
Is an upgrade possible with an additional fee using my gift box?
The possibility of an upgrade with a supplement depends on availability and the establishment's conditions. You can enjoy your stay in our family-run hotel located in the heart of the medieval city of Saint-Émilion, with a panoramic view of the monuments and vineyards. AUBERGE DE LA COMMANDERIE.
Can someone else use my gift box?
The gift box is personal and reserved for its beneficiary. It can only be used by the person indicated on the box, at our establishment AUBERGE DE LA COMMANDERIE.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at AUBERGE DE LA COMMANDERIE, depending on the conditions of your gift box. These terms are specified on your gift box, within our establishment AUBERGE DE LA COMMANDERIE.
Is an ID required upon arrival when using a gift box?
Upon your arrival at AUBERGE DE LA COMMANDERIE, you may be asked to present an ID depending on the establishment's conditions.
Do you accept pets?
AUBERGE DE LA COMMANDERIE does not accept pets in its establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. The recipient can book their dates at the AUBERGE DE LA COMMANDERIE establishment.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can make your purchase as a guest, directly on our official AUBERGE DE LA COMMANDERIE website.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, depending on the availability of our establishment AUBERGE DE LA COMMANDERIE.
What are the check-in and check-out times?
The check-in and check-out times at Auberge de la Commanderie are typically set at 15:00 for check-in and 12:00 for check-out. These times may vary depending on availability and the conditions of your gift box.
What services are included in a gift certificate?
The services included in a gift voucher vary depending on the chosen box set. The All Inclusive box set at 595 € for two people includes a complete stay, while the Au Cœur du Vignoble box set at 190 € for two people offers visits and tastings in the Saint-Émilion region. The Plaisir d'Offrir box set at 450 € for two people allows you to discover the magnificent Saint-Émilion region at AUBERGE DE LA COMMANDERIE.
What is the difference between a gift box and a free amount voucher?
A gift box from AUBERGE DE LA COMMANDERIE offers a choice among predefined experiences, such as a stay or a tasting, while a voucher with a free amount allows you to pay for a service up to the chosen amount.
Are the terms of use clearly stated?
The terms of use for our gift boxes are available on our website. We advise you to read them carefully before making your purchase, so you can fully enjoy your stay at Auberge de la Commanderie.
How do I use a gift box during booking?
To use your gift box, book directly with Auberge de la Commanderie by mentioning your unique code. The recipient can choose their stay dates and enjoy the benefits included in the box, such as visits and tastings in the Saint-Émilion region. Auberge de la Commanderie ensures you a quality stay in the heart of the vineyard.
Can the gift box be transferred to a third party?
The AUBERGE DE LA COMMANDERIE gift box can be given to a third party. Simply enter the recipient's name during the order process or specify it in the customization options.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box can be considered according to the conditions of Auberge de la Commanderie. The boxes allow you to discover the Saint-Émilion region and its vineyards, with options like the 'All Inclusive' box or the 'At the Heart of the Vineyard' box.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment AUBERGE DE LA COMMANDERIE.
What is the validity period of a gift box?
The gift boxes from AUBERGE DE LA COMMANDERIE are valid for a duration of one year from the date of purchase, allowing the recipient to fully enjoy their stay at our establishment AUBERGE DE LA COMMANDERIE.
Are children allowed?
AUBERGE DE LA COMMANDERIE, located in the heart of the medieval city of Saint-Émilion, welcomes children in its family-friendly hotel. You can enjoy a family stay with a panoramic view of the monuments and vineyards. The establishment AUBERGE DE LA COMMANDERIE is thus perfect for convivial family moments.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The recipient of the gift box can use the value of the box for a stay or an experience at AUBERGE DE LA COMMANDERIE. If the amount is not fully used, the remaining balance is non-refundable. In case of exceeding the amount, an additional payment will be required according to the conditions of the establishment AUBERGE DE LA COMMANDERIE.
Is the spa access private?
Access to the spa at AUBERGE DE LA COMMANDERIE depends on the conditions of the chosen gift box. Check the details of your gift box to know the included services.
What types of gift boxes do you offer?
We offer gift boxes for stays at AUBERGE DE LA COMMANDERIE, including options like the "All Inclusive" box for a complete stay, the "At the Heart of the Vineyard" box to discover the Saint-Émilion region, and the "Pleasure of Giving" box for a gourmet and cultural experience. These boxes are available for two people and offer varied experiences tailored to different budgets, with prices ranging from 190 to 595 euros. AUBERGE DE LA COMMANDERIE